Bertera Auto Group

**Job Title: Automotive Service Manager**

**Location:** Bertera Subaru of Hartford
**Salary:** $120,000 - $150,000 per year

**Company Overview:**
We are a leading automotive service center known for our commitment to quality service and customer satisfaction. Located in Hartford, CT, we strive to provide an exceptional experience for our customers while fostering a positive work environment for our team. We are currently seeking an experienced and motivated Automotive Service Manager to lead our service department.

**Job Summary:**
As the Automotive Service Manager, you will be responsible for overseeing the daily operations of the service department, ensuring the highest level of customer service, efficiency, and productivity. You will lead a team of technicians and service advisors to achieve performance goals while maintaining a customer-centric approach and promoting a culture of teamwork and accountability.

**Key Responsibilities:**

- **Team Leadership:** Manage, mentor, and motivate a team of technicians and service advisors to deliver exceptional service and meet departmental goals.
- **Customer Service:** Ensure all customers receive outstanding service, addressing concerns and inquiries promptly and professionally.
- **Operations Management:** Oversee the daily operations of the service department, including scheduling, workflow, and inventory management to maximize efficiency and productivity.
- **Financial Oversight:** Monitor and manage the service department’s budget, ensuring profitability while controlling costs and improving service efficiency.
- **Performance Metrics:** Analyze KPIs and service performance metrics to identify areas for improvement and implement strategies to achieve departmental goals.
- **Training and Development:** Facilitate ongoing training and development programs for staff regarding new technologies, equipment, and customer service best practices.
- **Quality Control:** Ensure adherence to safety standards and repair quality to maintain customer trust and satisfaction.
- **Relationship Building:** Develop strong relationships with customers and vendors, driving customer retention and repeat business.
- **Reporting:** Prepare and present regular performance reports and forecasts to upper management, highlighting successes and areas needing attention.

**Qualifications:**

- Minimum of 5 years of experience in automotive service management or a related role.
- Strong knowledge of automotive repair and service management principles.
- Proven track record of achieving sales and performance goals.
- Exceptional leadership, interpersonal, and communication skills.
- Proficient in using automotive service management software and tools.
- Valid driver's license with a clean driving record.

**Benefits:**

- Competitive salary ($120,000 - $150,000) based on experience.
- Performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.

**How to Apply:**
If you are a proactive and results-oriented leader with a passion for the automotive industry, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to aperez@berteraauto.com with the subject line "Automotive Service Manager Application." or Contact Al Perez Fixed Operations Director 860-966-0465.

**Equal Opportunity Employer:**
We are an equal opportunity employer and welcome applicants from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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*This job description is a guideline and is not intended to be exhaustive. Duties may change as needed.*